FAQ & CONTACT
Send us message
What products does Caseboo offer?
We offer stylish and functional phone cases, laptop pouches, AirPods pouches, and tech accessories that combine design and protection.
Are your products compatible with all devices?
Most of our products are designed to fit popular devices like iPhones, MacBooks, and AirPods. Please check each product page for specific compatibility details.
What materials do you use?
Our products are crafted using quality materials such as TPU, silicone, PU leather, and water-resistant canvas — selected for durability and everyday use.
Do you offer personalized or custom items?
We currently don’t offer personalized or custom designs. However, we regularly release limited edition collections and trendy designs to suit different styles and moods.
How do I choose the right size?
We include sizing guides on our product pages. If you’re unsure, just reach out to our support team — we’ll help you pick the perfect fit.
Will the colors match what I see online?
We do our best to ensure product colors are accurately represented. However, slight variations may occur due to lighting and screen differences.
Will the colors match what I see online?
Wipe with a damp cloth to keep your items clean. Avoid soaking in water or using harsh cleaners to preserve the look and feel.
How do I place an order?
Simply browse our products, choose your preferred item and size, then click “Add to Cart.” When you’re ready, proceed to checkout and follow the steps to complete your order.
Do I need an account to place an order?
No account is required — and we currently don’t offer the option to create one. Just check out as a guest, quick and easy!
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible within a short window after purchase. If you need to make a change, contact us as soon as possible.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, e-wallets, and other secure online payment options. All transactions are encrypted and secure.
Will I receive a confirmation after ordering?
Yes! Once your order is placed, you’ll receive a confirmation email with your order details. You’ll also get a shipping notification with tracking once it’s on the way.
What if I didn’t receive a confirmation email?
Please check your spam or promotions folder first. If it’s still missing, contact our support team and we’ll resend it for you.
Can I order from outside the country?
Yes, we ship internationally! Shipping fees and delivery times will vary based on your location — full details are available at checkout.
Where do you ship from?
We ship all orders directly from our warehouse in Indonesia.
How long does shipping take?
For local orders, delivery usually takes 2–5 business days depending on your area. International shipping times vary and typically take 7–14 business days.
Do you offer free shipping?
Yes! We offer free delivery for orders over 200,000 IDR within Indonesia. The free shipping option will automatically apply at checkout if your order qualifies.
How can I track the shipping?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to check the delivery status through the courier’s tracking page.
Can I track my order?
Yes! Once your order is placed, you’ll receive a confirmation email with your order details. You’ll also get a shipping notification with tracking once it’s on the way.
Do you ship internationally?
Yes, we ship worldwide! Please note that international delivery times and fees vary depending on your country.
What if my package is delayed or lost?
If your order hasn’t arrived within the expected time frame, please contact us with your order number. We’ll help track it down and make sure you’re taken care of.
Can I return my order?
Yes, you can request a return within 7 days of receiving your item. Products must be unused, in original condition, and with all original packaging.
How do I start a return?
Simply contact us via email or our contact form with your order number and reason for the return. We’ll respond with instructions for the return process.
What items are not eligible for return?
We cannot accept returns for used items, damaged goods (unless it arrived that way), or anything missing original packaging. Sale and clearance items are also non-returnable.
Do I need to pay for return shipping?
Yes, unless the return is due to a damaged or incorrect item we sent. In that case, we’ll cover the return shipping cost.
When will I get my refund?
Once we’ve received and checked your returned item, we’ll process your refund within 3–5 business days. It will be credited to your original payment method.
Can I exchange an item?
While we don’t have an exchange system, you can return your item (if eligible) and place a new order for the item or size you want.
Does Caseboo offer sales or discounts?
Yes! We regularly run promotions during major international events (like 11.11 or Black Friday) and on Indonesian national holidays. Follow us to stay updated!
How can I find out about upcoming promos?
The best way is to follow us on Instagram. We announce all upcoming sales, exclusive deals, and new drops there.
Can I use more than one discount code at checkout?
No, our system only allows one promo code per order. Choose the one that gives you the best deal!
Do discounts apply to all products?
Not always — some sales may apply only to selected items or categories. Promo details will always be clearly stated during the event.
What if I forgot to apply a discount code?
Unfortunately, we can’t apply discount codes after an order is placed. Make sure to enter your code before completing checkout!
Are sale items returnable?
Items purchased on sale are final and cannot be returned or refunded, unless they arrive damaged or incorrect.
Talk to Us!
Need something specific? Reach out to us and we’ll talk it through.
Still didn’t get the answer you need?
Message us anytime at (+62)81949483233 . You can also reach us on Instagram.
